It's nice to improve your house, make the place you live a bit better.
Maybe you can improve your bathroom or install a new bathroom.
Maybe you build onto the back of the house for an extra bedroom or a sitting room.
Maybe put in a garden room, so you can have an office outside and repurpose one of the rooms in your house.
Or maybe you build a 15-bedroom, 10-bathroom castle on top of your 4-bedroom semi-detached house in the middle of suburbia, but no, that would be ridiculous, wouldn't it? Because even if you could do that physically, your plumbing, your electrics, your sewage, your drainage, none of that would work because you would be massively overcapacity for the thing that you had built.
And such is the case with many people now in dentistry.
Last Thursday, I did a webinar to the Australia and New Zealand ITI sections on an introduction to dental business effectively, and as part of that overall one of the questions I was asked at the end was how AI is going to impact on marketing and dentistry, and so while I have a view of this and we are using AI, a reasonable amount through the practice (although perhaps not as strategically as we would like). We're able to do that because we have the infrastructure.
In the practice that we built, we have enough power and enough sockets, and enough water, and enough drainage, so that we can increase in scale because we built the infrastructure to allow us to do that. There are 12 unified routers throughout the practice, giving us an extraordinary network through the practice to allow us to use everything cloud-based. We have no problem with bandwidth. I watched physically as the gigabyte internet line was laid underneath the road that runs into the practice, and we paid for it.
And so this is the point, isn't it? And the point in this blog is about legacy debt. What everyone always wants to do is bolt on the new thing, but first of all, perhaps it would be ideal, just for a short while, to look at the infrastructure.
If you wanted a beautiful case study, in what happens when you don't do that? Just take a wander around Queen's Medical Centre in Nottingham, and speak to some of the staff (my wife is a children's cancer nurse there). Ask them about their IT and the Wi Fi network, ask them about the toilets, the facilities, the heating, or the car parking.
Ask him if they think that the hospital is fit for purpose, and so while they talk at government levels about using AI to enhance the health service and make it better. There's a lot of stuff they probably have to fix first, and in truth, for most of us, that probably applies.
Blog Post Number - 4342
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