One of the main problems in life is that we always see problems as problems. Life will always come with challenges and unexpected situation, which lead us to change course or alter the things that we do in order to overcome them.
To expect an interesting life of fulfillment without these challenges and issues is completely unrealistic so in the end the problem becomes the fact that when a problem occurs, we see it as a problem.
An example:
For some time I have been using a secure parking company at East Midlands airport where I can drive up, drop my car close to the terminal building and walk into the terminal. There is secure outdoor and indoor parking and the option to have your car cleaned and valeted to whatever level you like whilst you are away. This is general staffed by what I perceive to be, guys who have retired who are looking for a bit of additional income who understand the importance of being nice to people as customers.
On my recent trip to Ireland my car was booked in once more with the same parking company but the set up has changed and they now meet and greet at the terminal building. I was met by one of the members of staff having phoned 15 minutes before to ensure that they were there and I asked him why the set up had changed and why we were doing things differently. It turns out that the airport had cancelled the lease for the company’s premises as they decided they wanted the premises for themselves (probably to put more car parking on board). At relatively short notice the company had to move off-site but instead of throwing their hand up in the air, closing the business and going off in a huff they found some premises off site and set up a slightly different model where they collect the car from the terminal building and take it away. The same options still apply for cleaning the car and storage but now the service is even better and it is really nice to be greeted by someone who knows your name and is happy to see you. I explained to Michael, the driver, that I had used this company - Prestige - for a long time and had no intention of stopping now as I was delighted with the service. He was genuinely grateful as he understands that if it doesn’t work his job is on the line. It will be amazing to see the airport redevelop the space into one of their automated car parks which are grossly overpriced with no sort of personal touch at all. I will be continuing with the Prestige option as much for the fact that I really admire their resilience and the fact that they have managed to find another way through a challenge as I love the service and the human touch.
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