Many of us are happy to complain, we know that we've paid for something and we deserve a level of service that was promised and not delivered and so we asked for the supervisor or the manager, and we tell it straight to the server's face, tell them that it's no good and though it should be better.
That's what it's like to be the customer, isn't it?
But a lot of the time, in the rest of our lives, we're being the provider, not the customer, and so, when you're the customer and someone gets it right, do you wonder if we are getting it right too?
One of the best ways to reference how good you are at providing the service you are supposed to provide is to go and receive extraordinary service somewhere else and then realise where the gaps are.
We can all be better (always), just a little bit every single day, takes us to a wonderful place - we just have to be bothered to do it.
Blog Post Number - 4165
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