So, you open your inbox and there’s 30 emails (unread).
Which do you answer first?
As far as I see it the answers are as follows:
- The most recent – makes no sense to people waiting.
- The oldest – that’s polite but is there any use to you or to them or has it expired?
- The most important – that makes sense but how do you categorise that?
- The biggest opportunity – but if you do that you leave people waiting and the work piles up.
- The biggest opportunity to help – someone’s asking for help and they’re in a hurry, do you help them?
30 years ago, no one had any of these questions to answer.
The mail arrived on their desk and they opened it with a letter opener that someone had bought them when they first got their job 15 years ago because they knew they would be in the same place for a long time.
It’s so different now, so many decisions to make every day.
Blog Post Number - 3266
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