In the great financial growth explosion of hyper-consumerism and capitalism from 1980 – 2010, outsourcing was the answer. If you didn’t have it, just get it from somewhere else. If you’ve got a question, buy the answer. If you’ve got a problem, spend some cash for the solution. In fact ‘solution management’ became an industry.
The only problem with this is that you have no relationship to speak of with the people who are providing extraordinarily important services to your business or your life wherever you choose to outsource.
It’s fine to have a gardener but you’ll never feel the joy of gardening. (Declaration - I have a gardener)
It’s fine to buy an expensive bike and just get someone else to fix it all the time but you’ll never understand how your bike works.
It’s fine, if you’re a dentist, to turn to the defence union every single time you get a problem but you will never understand how to fix a problem or why your problems continue to happen.
Outsourcing leads to an erosion of resilience. All you do is throw money at issues or problems or stress to make them go away. Where there might be a place for that at times, there remains a place for learning from mistakes and difficult situations and refraining from outsourcing your problems for other people to solve and solving the yourself.
Blog Post Number: 1229
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