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Like a member of your own family (LAMOYOF again)

Colin Campbell
by Colin Campbell on 28/02/21 18:00

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‘LAMOYOF’ does not mean capitulating to every comment or action from someone else because you know or like them. 

It means standing up and standing true to your values and being prepared to disagree with someone or to tell them that they’ve crossed the line when the line has been crossed. 

All too often, we start down the process of thinking that we’ll treat people like a member of our own family and meaning that we’ll do whatever we want or whatever they need when forgetting how we actually treat the people in our own family which is to work in collaboration and together in the same direction to a better place. 

LAMOYOF has been applied in our work for many years and it helps me to make decisions on a day-to-day basis which otherwise would be almost impossible or, at the very least, extremely difficult. 

The other day I had a telephone conversation with someone that I’ve known for over 20 years who was questioning that I might have said something bad about them to a patient who had come to the practice. 

You can accuse me of a lot of things but you can never accuse me of putting someone down when they weren’t present and certainly not misrepresenting them in front of a patient when they were not there to defend themselves. 

In my world, that is a non-negotiable and the person who was phoning me should have realised that instead of starting off a conversation in a accusatory way; asking me to explain myself. 

The end of the conversation was much better than the start. I’ve helped that individual out in many ways, with many patients and in many difficult situations over the years and like a member of my own family would have expected better from them or at least the benefit of the doubt in the first instance. 

It’s a useful tool this to navigate difficult waters. 

 

Blog Post Number - 2659 

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Colin Campbell
Written by Colin Campbell
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