The Campbell Academy Blog

Walking through the waiting room (WTTWR)

Written by Colin Campbell | 04/05/22 17:00

This is one of the highlights of my work, one of the places I can find the greatest joy.

I have a thousand stories to tell you of WTTWR and when we designed the downstairs of this building, it was designed with WTTWR in mind.

Things changed a bit with the masks and covid and all that but it still, almost every day I’m in the practice, gives me a massive thrill.

Basically, I usually enter the waiting room from the door at the bottom of the stairs and then I see someone I know, who I’ve known for 2 or 3 or 22 years and we stop and chat about what’s going on with them and what’s going on with us (and at the moment they say ooo and ahhh and your practice is lovely but that won’t last forever).

The point is that this is all of it distilled down to its very essence.

This is health and this is care and this is healthcare.

I don’t really want to treat someone I don’t know and so I need to have a little bit of time to be able to find out who you are and what you need to see if I can help.

We don’t get it right every single time, but we get it right a lot of the time and those people become people that I see when I walk through the waiting room.

 

Blog Post Number - 3070