A few pointers for when you inevitably find a situation in which you have to apologise.
All of us find this situation often.
Not all of us are very good at carrying out the inevitable ‘deed that needs to be done’
Making mistakes is an opportunity to learn and upsetting people can become an opportunity for them to show how much you think of them, what you feel about them and how you’re prepared to eat humble pie and apologise properly (see above)
It can turn a really negative situation into something quite special.
Blog Post Number: 1682